Privacy policy.

Tideway Works Pty Ltd (ABN 72 703 762 994) ("we", "us", "our") is committed to protecting the privacy of personal information collected through our website and services. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Business name and position/title
• Project requirements and technical specifications you provide
• Payment and billing information
• Website usage data including IP addresses, browser type, and pages visited
• Communications between you and our team

We collect personal information through:

• Our website contact forms and inquiry submissions
• Direct communications via email, phone, or in person
• Cookies and similar tracking technologies on our website
• Third-party service providers and business partners

We use your personal information to:

• Respond to your inquiries and provide requested services
• Deliver, manage, and improve our consulting and development services
• Process payments and manage billing
• Communicate with you about projects, updates, and service offerings
• Comply with legal obligations and enforce our terms
• Improve our website and user experience

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in delivering our services
• Cloud hosting and infrastructure providers (e.g., Laravel Cloud and AWS)
• Payment processors for billing purposes
• Professional advisors such as accountants and lawyers
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data may be stored on servers located in Australia or overseas (including through cloud service providers). We implement industry-standard security measures including encryption, access controls, and regular security audits.

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of receiving marketing communications
• Lodge a complaint about our handling of your personal information

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us at:

Tideway Works Pty Ltd
307/147 Pirie St, Adelaide SA 5000
contact@tidewayworks.com
+61 450 977 421

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).